Resources

EQUIPMENT POLICY

Having the right equipment is a critical component of a successful call center. 

We have put this policy together to help ensure call centers and their agents are set up to effectively service one, or more, of the great client programs in our roster. 

To use the Arise Platform, the system and equipment requirements on the following pages must be met. It is important to remember these are the minimum requirements needed to use the Arise Platform only. 

Certain client programs may have additional requirements above and beyond the ones listed in this policy. All agents should review the Opportunity Announcement for the client program they are interested in servicing - in addition to this policy - prior to enrolling in a certification course. 

PC Requirements

• A desktop/tower computer with a separate monitor is recommended.

• Dual boot machines, Netbooks, and Tablets are prohibited from use.

• All-in-One computers are not currently compatible with any client programs.

CPU Speed ​

Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted ​

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Hard Drive ​

20 GB or more of available space 60 GB or more of total space ​

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Memory ​

4 GB of RAM minimum 8 GB of RAM or better is preferable ​

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Operating System ​

Windows 10 Windows 8/8.1 not supported by some clients ​

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Standard Connection and Speed ​

Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload ​

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Maximum Latency Threshold ​

120 milliseconds (ms) ​

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Monitor Recommendations ​

1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs​

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Equipment Must Meet Platform Standards​

Additional Client Program Technology Standards ​

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• Smartphone Required for secondary code verification ​

• Sierra for Macs or higher (Boot Camp is not required, Macs supported natively) ​

• 64 GB total Hard Drive or higher ​

• USB VoIP Headset ​

• Dual monitors required​